Tenant FAQ

Answers to your common questions

Can I use my security deposit to pay my last month’s rent before I move out?
No. Your security deposit is just that security held by the landlord until we can access the condition of the property after you move out. 

We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be professionally shampooed. Do not leave any trash or personal belongings behind or you will be charged for us to remove it. We have to assess the condition of the property after you move out, make any necessary repairs and send you final accounting with a check (or in some cases a bill) within 30 days after your move out as required by law.

If you paid last month’s rent in advance then would not have to pay the last month rent otherwise you always have to pay the last month as required by the lease. 

How can I find out how much rent I owe?
Please login into your PropertyWare portal. All amounts bills and amounts paid will be in your tenant ledger. You do not need to call us. This is a self-serve tool available for your convenience. 

How can I pay my rent?
Rents should be paid through your PropertyWare portal and setup on automatic payment. If you do not have a bank then you are required to mail the rent directly to our bank as stated in the lease or make a deposit by visiting a bank branch to make the deposit in person. 

How do I request a repair?
Our methods in order of preference are 

1) your PropertyWare portal 
2) an email to fixthis911@yahoo.com 
3) a call to our office

I got a 10-day notice to pay or vacate. What can I expect?
Please pay the total amount due including late fees and other charges or vacate the property within 10 days. We are required to send a 10-day notice to show our intention to file an eviction for unpaid rent. 

I got a new job or other life circumstance and need to move. What should I do?
Get in communication with our office as soon as possible and let us know your circumstances. Your lease will require you to pay a fee equal to one month’s rent to terminate the lease. In addition, you will be responsible for paying the rent while the property remains vacant and until we get another tenant. You are responsible for monthly rent to the end of the lease therefore we created an alternative that works for both of us. 

I won’t be able to pay my rent into the future what can I do?
Please call our office and stay in communication. We place a lot of value on your communication and integrity therefore is you always do what you say you are going to do even when you are behind on rent we are more willing to help you get back on your feet so you can stay in the property. However, if you have a habit of making promises and not sticking to them, you will make it very difficult for us to want to help you.

What if I don’t pay within 10 days?
Continue to stay in communication with the landlord and make your best efforts to make payments as promised with our office. We match your promises with your actions to make a determination about how flexible we can be to keep in the property. We prefer to keep you in the property but if you don’t pay you can’t stay. 

What is the best way to communicate with your office?
In order of preference and speed of our response: 

1) submit a comment through the tenant portal 
2) send an email 
3) call on the phone. 

We do prefer #1 & #2 and please reserve phone calls for urgent matters. 

When can I expect my requested repairs to get fixed?
We will fix your repair in the order your request was received based on the urgency of the issue. If the issue is a security concern or a serious condition such a broken water pipe or leaking roof then you will probably get priority status. If it’s a life threatening emergency please call 911. If your repair in not urgent such as painting or a broken tile request or a slow dripping faucet then we will fix it as soon as possible. 

When can I expect to get my security deposit back?
We advise that you remove all personal belongings and clean the house thoroughly including floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be professionally shampooed. Do not leave any trash or personal belongings behind or you will be charged for us to remove it. We have to assess the condition of the property after you move out, make any necessary repairs and send you final accounting with a check (or in some cases a bill) within 30 days after your move out as required by law.

Why did I get billed for water?
If you live in a multi-unit then you will be billed for your portion. There are no separate water meters in our multiunit buildings. You lease will clearly explain your responsibilities for utilities. 

Why do I have to get the water bill in my name?
Every tenant is responsible for their own utility bills including water, cable, telephone, PGW and PECO. The water bill is no different than the other bills even though it requires more steps. If you live in a multi-unit then you will be billed for your portion of water because you cannot get the bill in your name in this case. 

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Legacy Real Estate, Inc.
Paperless Property Management
7715 Crittenden Street #301
Philadelphia, PA 19118

PaperlessPropertyManagement@gmail.com
Phone: (215) 836-8000

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